Hanging On Like a Bulldog

Bulldog Broadband. One call does it all...:-(

Had a call from a very eager Asian sounding woman back in May, asking me all the usual questions about my ISP, telephone usage, etc... and how much cheaper Bulldog Broadband would be. I agreed to the sending of some information on Bulldog Broadband, just to see what it said in print, rather than believing what I was being told over the phone. Her very strong accent didn't help matters, but then, who am I t' talk, by heck!

It all went quiet after that. No email, no post, and to be honest, I'd completely forgotten about it. Until Friday. When another Bulldog Broadband person rang, this time a chap with a much stronger accent, asking if the installation appointment they'd arranged for next week was still okay. I really struggled understanding what he was saying, and being in a rush to get out, put the phone down. Needless to say, someone else called back Saturday, and this time I had the time to listen. It turns out that, according to their system, I've signed up, paid, and arranged for my Bulldog Broadband installation next week. When I asked for details, I was told they couldn't provide this information since it's controlled by the finance department in the UK, and they're based in India. So I told the chap to cancel, and give me a contact in Bulldog Broadband Customer Services so I can find out why they seem to think I've signed up :-O

Imagine then, on Sunday, a further call from Bulldog Broadband to confirm another installation. Worrying really, and I did try and explain this to the guy on the phone, who seemed to struggle with the statement, "No, you really must have the wrong person, goodbye" :-X

Links to lots and lots of other seemingly worried and disgruntled people:

About Alan Bell

Lapsed: electronic engineer, scout leader, project controller.
Now: Oracle Primavera training consultant, business support manager, occasional website designer.

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This page contains a single entry by published on June 26, 2005 12:47 PM.

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