the Unstuck Diaries

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March 17, 2008

The fax is back in fashion, apparently.

I have, like many others I expect, odd e-mail accounts lingering in the ether. One such is an account with AOL Broadband, who kindly take 16 notes from my bank every month for their sins.

Today I found that the account had been suspended due to lack of payment. I was somewhat puzzled because there is a standing order in place to pay them.

So I rang, and they answered:

“Hello, my name is Jay, how can I help you this morning”

Full marks for having a reasonably coherent human being answer the phone.

I explained the situation.

“This is because we have not received payment for March”
“I’ve got my bank statement in front of me showing that the money has been debited from my account, as usual, on the 7th March”
“You have not paid us for March”

[I did say reasonably coherent]

“But it has left my account, taken by AOL, can you explain that?”
“You must fax me your statement”
“Can I e-mail it, it would be quicker”
“I will give you our fax number”
“Can I e-mail it, the fax machine is in a box, in a cupboard, in the attic – what’s your e-mail address?”
“We don’t have an e-mail address”
PAUSE
“Er… AOL Accounts and Billing doesn’t have an email address?”
“No, I will give you the fax number”
“That’s amazing”
“Have you got a pen?”
“Don’t you think that’s rather ironic, that a department of a major internet service provider doesn’t have an e-mail address?
“No”

Apparently they don’t have a sense of humour either.

Posted by john at March 17, 2008 02:50 PM

Comments

Posted by: Daphne at March 18, 2008 12:34 PM